Last updated: October 2025
Welcome to Incense Lab (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website [www.incenselab.com.au] (the “Site”) and any related services, including online purchases and communications. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.
1. General Information
Incense Lab is an Australian-based studio that hand-crafts natural incense and related products. All products are intended for personal use only and are not for resale without written permission.
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. Your continued use of the Site constitutes acceptance of any changes.
2. Online Store Terms
By purchasing from our store, you represent that you are at least 18 years old (or have parental consent). You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone, for any reason, at any time.
3. Product Information
We make every effort to display our products as accurately as possible. However, due to variations in natural materials and lighting, slight differences in colour, size, or scent may occur.
All descriptions, pricing, and availability are subject to change without notice.
4. Orders and Payment
All orders are subject to acceptance and availability. Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
We accept major credit cards and other payment methods as displayed at checkout. Once your order is placed, you will receive an order confirmation email.
Incense Lab reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
5. Shipping and Delivery
We ship within Australia and to select international locations.
Delivery times are estimates only and may vary depending on carrier performance and external factors.
We are not responsible for delays, loss, or damage caused during transit, but we will assist in resolving issues where possible.
6. Returns and Refunds
Due to the nature of incense and handmade products, we do not accept returns for change of mind once opened.
If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at hello@incenselab.com.au with photos of the issue. We will review and provide a replacement or refund where applicable.
7. Intellectual Property
All content on this Site—including text, images, graphics, logos, product names, and packaging—is the property of Incense Lab and protected by Australian copyright and trademark laws.
You may not reproduce, distribute, or use our content without written consent.
8. Limitation of Liability
To the maximum extent permitted by law, Incense Lab shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Site or products.
All products should be used responsibly and in accordance with safety guidelines. Always burn incense in a well-ventilated area and never leave it unattended.
9. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy. By using our Site, you consent to the collection and use of information as described therein.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Queensland, Australia, and you agree to submit to the exclusive jurisdiction of its courts.
11. Contact Information
For questions about these Terms, please contact us at:
📧 incenselabco@gmail.com
📍 Brisbane, QLD, Australia